LocalFile Toolkit · Refunds
Refund policy
Effective date: July 10, 2026
LocalFile Tools sells digital one-time software licenses. There is no recurring subscription to cancel.
How to request a refund
Contact localfiletools.support@gmail.com with the purchaser name, Paddle receipt or transaction ID, product and plan purchased, purchase date, and a short description of the issue. Do not email confidential source files unless support specifically requests a safe, necessary sample.
Technical problems
Please report technical problems first so support can attempt to reproduce the issue, explain compatibility limits, or help you use the converter. Include your browser, operating system, product, source format, and exact error message.
Review process
Include your purchase email, Paddle receipt or transaction ID, product and plan, purchase date, reason for the request, and a description of any technical problem.
Refund requests are reviewed individually according to applicable law and Paddle’s merchant-of-record process. This policy does not promise a guaranteed refund period. Paddle may require additional transaction information to process an approved refund.
License status
A refunded or revoked license may stop working, including on browsers where it was previously activated. Removing a license from a browser is not the same as requesting a refund.