LocalFile Toolkit

LocalFile Toolkit · Support

Get help with your converter, account, purchase, or refund request.

Choose the path that matches the problem. Support can help with product questions, account access, activation, purchase records, technical errors, and refund requests. Please do not send confidential source files unless support specifically asks for a safe, necessary sample.

Open the contact form Email support
General and technical helpSend a structured support requestBest for converter errors, product questions, activation issues, or account access trouble. Account accessSign in or restore your productsUse the account area to access purchased products across devices. RefundsSubmit a refund requestUse the refund form when you have a Paddle transaction or receipt ID ready. Plans and purchasesReview pricing and included accessCompare Standard, Plus, and the five-product Plus bundle before purchasing.

Product support

Open the product page that matches your file type. Product pages include privacy, security, pricing, and workflow details.

LedgerHarborCSV to IIF accounting workflows PixelRefineryImage conversion and resizing ContactCraftVCF, vCard, and CSV contacts CalendarFlowICS and CSV calendar files CaptionShiftSRT, VTT, SBV, and ASS subtitles

Before you contact support

  • Product name: LedgerHarbor, PixelRefinery, ContactCraft, CalendarFlow, CaptionShift, or the bundle
  • Your browser name and version, plus operating system
  • The source and target file formats involved
  • The exact error message and the step that produced it
  • Paddle transaction ID or receipt details for purchase, billing, activation, or refund issues

Privacy and files

Converter pages are designed to process supported files locally in your browser. Support does not need your private source files for most issues.

Do not submit card numbers, passwords, government IDs, health information, confidential business files, or other unnecessary sensitive data through support forms or email.

Read the privacy notice · Read the terms

Common questions

These answers cover the most common support paths before you send a request.

Where do I find my Paddle transaction or receipt ID?

Check the official Paddle receipt email sent after purchase. Include that ID when asking about access, billing, or refunds.

Can support recover a file I converted?

No. Converter files are intended to stay in your browser. Keep your own source-file backups and exported copies.

What should I do if purchased access does not appear?

Sign in with the purchase email and try the account restore flow. If access still does not appear, send the purchase email, product name, and Paddle transaction ID through the contact form.

Does a refund request guarantee approval?

No. Refund requests are reviewed under the refund policy, applicable law, and Paddle's merchant-of-record process.

Still need help?

The contact form is the best place to send organized details. Email is available as a direct fallback.

Open the contact formlocalfiletools.support@gmail.com

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